CONTEXT MATTERS when it comes to global knowledge sharing!

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Contextual Intelligence

by Tarun Khanna
from Harvard Business Review
Sept 2014 edition.

 Whether as managers or as academics, we study business to extract learning, formalize it, and apply it to puzzles we wish to solve. That’s why we go to business school, why we write case studies and develop analytic frameworks, why we read HBR. I believe deeply in the importance of that work: I’ve spent my career studying business as it is practiced in varied global settings.  

But I’ve come to a conclusion that may surprise you: Trying to apply management practices uniformly across geographies is a fool’s errand, much as we’d like to think otherwise. To be sure, plenty of aspirations enjoy wide if not universal acceptance. Most entrepreneurs and managers agree, for example, that creating value and motivating talent are at the heart of what they do. But once you drill below the homilies, differences quickly emerge over what constitutes value and how to motivate people. That’s because conditions differ enormously from place to place, in ways that aren’t easy to codify—conditions not just of economic development but of institutional character, physical geography, educational norms, language, and culture. Students of management once thought that best manufacturing practices (to take one example) were sufficiently established that processes merely needed tweaking to fit local conditions. More often, it turns out, they need radical reworking—not because the technology is wrong but because everything surrounding the technology changes how it will work.

Click here to read the full article in the Harvard Business Review

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